Privacy Policy

Thank you for choosing LingCarbon. This Privacy Policy explains how LingCarbon ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our carbon management platform and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, job title, phone number, and password when you create an account.
• Organization Data: Company registration details, business address, industry sector, and organizational structure.
• Carbon & ESG Data: Utility bills, energy consumption records, emissions data, sustainability reports, and related environmental information you upload or input into our platform.
• Payment Information: Billing address, payment card details (processed securely by our payment processors), and transaction history.
• Communications: Information you provide when you contact us for support, feedback, or inquiries.

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Information: Pages viewed, features used, time spent on pages, click patterns, and other interaction data.
• Log Data: Access times, error logs, and referring website addresses.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and complete transactions, and send related information
• Calculate carbon emissions and generate ESG reports for your organization
• Send technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Services
• Comply with legal obligations and enforce our terms and policies

3. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.
• For Business Transfers: We may share or transfer information in connection with a merger, acquisition, reorganization, or sale of assets.
• For Legal Purposes: We may disclose information if required by law or in response to valid legal requests from public authorities.
• With Your Consent: We may share information with your consent or at your direction.
• Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Data Portability: You may request a copy of your data in a structured, commonly used format.
• Opt-out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages.

To exercise these rights, please contact us at privacy@lingcarbon.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activities on our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our Services.
• Analytics Cookies: Help us understand how visitors interact with our Services.
• Functional Cookies: Enable enhanced functionality and personalization.

9. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every site you visit.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: